AUPrivacy Policy
Cloudbet Casino respects the trust our players place in us, and we are dedicated to safeguarding personal data with the utmost care. Our privacy policy details the procedures for collecting, utilizing, and protecting your information. We recommend reading this policy thoroughly to ensure an informed decision regarding our platform.
Data Processing
This privacy policy reflects Cloudbet's obligations under global gaming regulations, which require us to process personal information to facilitate participation in games and related services. These procedures are essential for ensuring compliance and maintaining operational standards.
Cloudbet operates under a license from the Government of Curaçao. Consent to this privacy policy is mandatory for engaging in our services. Changes may occur, so regular reviews are encouraged. Continued use of the platform signifies acceptance of any adjustments.
Collection of Information
We gather personal data through various channels on our website, which includes:
- Data provided during registration (e.g., name, contact details, and identity verification documents)
- Communication logs from our support services
- Transaction records and website usage metrics
- Verification and compliance documentation
These details allow us to ensure a safe and compliant environment for all users.
Usage of Information
The information collected is used for the following purposes:
- Processing bets and transactions
- Delivering requested services and support
- Conducting mandatory identity verification and compliance checks
- Providing promotional content, subject to consent
- Ensuring adherence to legal obligations, such as anti-money laundering (AML) regulations
- Monitoring activities to detect and prevent fraudulent or illegal behavior
- Performing market research and aggregate data analysis
The information collected supports efficient service delivery and legal compliance across our platform.
Marketing Communications
With your approval, Cloudbet will use personal data to send promotional content regarding products and services. You can manage your communication preferences through your account settings or by contacting our support team.
Disclosure of Information
We do not sell or rent personal data. However, it may be shared within our organization or with trusted partners as necessary for service provision and regulatory compliance. Third-party processors may also access your data for the purposes of fulfilling operational requirements.
Data Security and Retention
Data security is a priority, and we adhere to rigorous legal standards to protect personal information. Personal data is retained for as long as required by law, typically for a minimum of five years after account closure, as mandated by AML regulations.
Cookies and Tracking
Cloudbet uses cookies and similar technologies to enhance website functionality, track usage patterns, and support marketing initiatives. You can control cookie preferences via your browser settings, though limiting cookies may affect your experience on our site.
Your Rights and Contact Information
You have the right to request corrections, updates, or restrictions on the use of your personal data. Cloudbet’s Data Protection Officer (DPO) is available for inquiries related to privacy concerns. You can contact our DPO via email, and under the General Data Protection Regulation (GDPR), you may file a complaint with the relevant supervisory authority if necessary.
This policy underscores our commitment to maintaining a secure and compliant gaming environment. For further questions or concerns regarding your personal data, do not hesitate to reach out.
